ABOUT THE PRODUCT
OnPulse is specifically designed to track your recovery, sleep, and stress, not just to count your steps.
It gives you clear scores and concrete recommendations to adapt your training and better manage your daily fatigue.
The design is slim, light and made not to get in the way under a sleeve, during sport or at night. The goal is for you to completely forget about it, in order to obtain continuous and therefore more reliable data.
OnPulse continuously measures your heart rate and heart rate variability (HRV) to analyze your sleep quality and recovery. It is not a medical device, but a personal optimization tool that gives you a reliable signal: green, orange, or red light on your fitness level for the day.
Yes, OnPulse is designed to withstand perspiration, intensive workouts, and everyday splashes.
You can use it with confidence during your normal sports routine (avoiding prolonged immersion, as indicated in the product sheet).
OnPulse is available in several colors to match your style (beige, pink, black, light blue, orange, etc.).
A size guide helps you choose the right fit for comfort and reliable measurement.
ORDER
Choose your color and size, add to cart, and then check out in a few simple steps.
Payment is secure and the process is optimized for quick ordering, even on mobile.
You can pay by bank card, as well as by quick payment solutions like Apple Pay or Google Pay (if available in your area).
All transactions are secured via trusted providers.
As long as your order has not been shipped, it is sometimes possible to modify or cancel it.
Please contact support as soon as possible at support@onepulses.com, indicating your order number.
No, OnPulse is subscription-free: you pay for the product once and access your data without monthly fees.
There are no hidden fees or forced subscriptions activated during setup.
Yes, you will receive a confirmation email shortly after your purchase with a summary of your order.
A second email will be sent to you with tracking information as soon as your package has shipped.
SHIPPING & RETURNS
Orders are prepared quickly and then delivered within a few business days (the exact timeframe depends on your delivery area). An estimate is shown at the time of order and reiterated in your confirmation email.
Yes, a tracking number or link allows you to track your OnPulse step by step. You can find it in the shipping confirmation email and, if you've created one, in your customer account.
You have 30 days to return your order for a refund, starting from the date you receive it.
For hygiene reasons, the product must still be sealed and unused to be eligible for a refund.
In case of a defective product or an unboxing issue, contact support@onepulses.com with photos and a description of the problem.
We will handle the situation in accordance with our warranty and offer you an exchange or a suitable solution.
In the event of a defective product or an error on our part, return shipping costs may be covered.
For a return within the "satisfied or refunded" period with a sealed product, the conditions are specified on our "Delivery & Returns" page.
APPLICATION & USE
OnPulse connects to the Qwatch app, available on major iOS and Android smartphones.
Simply download Qwatch, enable Bluetooth, and follow the pairing instructions.
Yes, OnPulse is usable without a subscription: you access your essential data (sleep, recovery, HRV, heart rate, activity) without a monthly fee.
You retain control of your purchase, with no recurring charges.
No, OnPulse records data even if your phone is not always with you.
Information is synced to Qwatch as soon as your phone is back in proximity and connected.
You can see your sleep and recovery scores, heart rate, heart rate variability, and activity level, as well as their trends.
The app translates these into simple advice to help you better manage your training, rest, and stress.
No, the initial setup only takes a few minutes via Qwatch.
On a daily basis, you just wear OnPulse: the app provides you with easy-to-understand scores and insights, even if you’re not a data expert.
CUSTOMER SERVICE & PRIVACY
You can contact our team at any time by e-mail at support@onepulses.com.
We do our best to respond quickly with concrete solutions.
OnPulse is covered by a 2-year warranty against manufacturing defects and abnormal malfunctions.
If a problem covered by the warranty arises, we will repair, replace, or refund according to the stipulated conditions.
First, check the cable, the charger, and restart your phone and the Qwatch app.
If the problem persists, contact support@onepulses.com with a description of the issue (and ideally screenshots) for a quick diagnosis.
No, your health data is not sold to third parties for commercial purposes.
It is used solely to display your measurements and improve your experience, in accordance with our privacy policy.
Yes, you can request the deletion of your account and data at any time.
Simply contact our support team at support@onepulses.com, and they will explain the procedure to follow.
